Q&A

FAQ

Inquiry

I would like an opinion, an impression, the inquiry about the Otsuka Museum of Art to this.		文章
e-mail	info@o-museum.or.jp
Location	〒772-0053 65-1, Fukuike, Narutochotosadomariura, Naruto-shi, Tokushima (in Naruto Park)
Telephone	088-687-3737
FAX	088-687-1117

FAQ

About facilities, services, etc.

About restaurants and cafes

About the museum shop

About facilities, services, etc.

Open all

How does appreciation time need it?

The appreciation route is about 4km, and the number of the works is an art museum with the area largest in about 1,000 points of Japan. It varies according to a pace of the customer, but I use "a model course" of the Floor Map as a guide of one, and please give me reference.

Floor Map

Can you enter it again?

This is possible only on the same day. When you leave, please go to the information desk on the 3rd basement floor to complete the re-entry procedure.

Can you obtain a list of MAP and works in the hall beforehand?

You can see it from the following page. ※I do not mail it.

Floor Map

Can the small child enter it?

1 guardian can attend with up to 6 preschool children. As the hall becomes large, we would appreciate keeping children close by.

For customers with children

There is a pet, can you enter it?

Please refrain from entering the museum with pets (all living things including insects, reptiles, fish, etc.). Please note that we are unable to temporarily store items for you.

※The assistance dog (guide dog, service dog, deaf person's dog) can enter it

Is entering a building, the appreciation possible in wheelchair?

You can appreciate the hall in wheelchair (there is the rental of wheelchair, too).
The front entrance does not have an elevator and, about the entering a building, becomes only the escalator of about 40m.

About the entering a building methods, I hope that you can confirm "to customers with physical disabilities"before a visit.

Is there the rental of wheelchair and stroller?

I will loan it by the 3rd-floor information under the ground (free).
The stroller has target age (from 1 month to 48 months).
In addition, we accept reservations as number includes a limit.

I hope that you can confirm "to the customer with the child"before a visit.

Are there an advance ticket and the discount coupon?

There is an advance ticket.

The handling place

Online Tickets

Convenience store setting terminals of the whole country

A neighborhood hotel and Naruto-shi sightseeing information center

※It is available than the purchase the same day.

I treat it at this museum window, but the purchase the same day is not available. (available for a date of purchase than the next day)

About advance tickets

Can I pay cashless?

Available place

Main entrance Ticket office and ticket vending machine

Restaurant garden on the 1st floor

the 2nd-floor Café de Giverny under the ground

The 3rd-floor Café Vincent under the ground

The 3rd-floor museum shop under the ground

Accepted credit cards

VISA, JCB, MASTER, American Express, Diners Club

China UnionPay (*Excluding ticket vending machines at the front entrance)

DISCOVER (*Excluding ticket vending machine at the front entrance)

Available electronic money

Transportation IC

WAON

QUICPay

Available QR code payments

PayPay
Rakuten Pay (Rpay)
d-pay
auPAY
MelPay
Japan Post Pay
Alipay
WeChat Pay

Is the ATM in the hall?

There is 1 together overseas issuance card-adaptive ATM with Awa Bank and Seven Bank.
Setting place 　

Information center under the ground on the 3rd floor
Business day 　

The opening day of the Otsuka Museum of Art
Business hours

9:30-17:00 (like the Museum Hours of Operation of the art museum)

An available card, the handling function and the use fee are similar to Seven Bank ATM installed in "Seven-Eleven". But, about the drawer using Awa Bank card, the weekday use fee is free.

Withdrawals of the Japanese Yen are possible by a credit card and a bank card issued abroad.
Available overseas issuance card

VISA (including PLUS)

MasterCard (including Maestro and Cirrus), chukokuginren

American Express

JCB

Discover

Diners Club

※Only for use of ATM cannot enter it.

Can I take a picture?

You can take pictures. *Use for commercial or commercial purposes is strictly prohibited (unless permitted by the museum).

However, the use of strobes, flashes, tripods, etc. is prohibited.

Please be careful when using selfie sticks.

Is there the sound guide?

I loan a sound guide machine of Japanese, English, Chinese, and Korean, 4 languages in the 3rd floor museum shop under the ground.

rental rate 　1 unit 500 yen (tax-included)

Collecting time 　about 2 hours

collecting contents 　Explanation of 6 period items and explanation of about 100 paintings

Is there the coin locker?

It is on the front entrance, the third floor under the ground.
(I put a 100 yen coin at use, and the coin is returned after the use)

The front entrance
A carry-back, a suitcase are for exclusive use　

42*48*82cm…84

Information center under the ground on the 3rd floor

small 42*42*32cm… 310　
middle 42*45*40cm… 64
large 42*48*82cm… 48
extra-large 60*57*82cm… 3

※Size: width X depth X height

Is the taxi stand near?

We do not have a full-time office, so please call us.If you are in a hurry, we recommend making a reservation in advance.

Contact information of the taxi company of the neighborhood

Can I charge my mobile phone in the hotel?

Charging poles are installed at 7 locations in the building.

Setting place

Is there the smoking place?

The art museum site (I include a parking lot) prohibits smoking from 2020/6/19.

I include the heating-type cigarette, electronic cigarette.

Can I bring in the lunch?

As a general rule, I have you decline. As a restaurant cafe is in the hall, please use this.

※The customer having difficulty in meal in the restaurant cafe including with the food allergy can bring in lunches to a restaurant cafe together only when a customer accompanied by orders a restaurant cafe offer menu.

Is Naruto Whirlpools seen near?

You cannot see a whirling current from the art museum, but you can see it in neighboring tourist facilities.

I watch it from a bridge

"Uzunomichi"about 25-minute walk (via a promenade "way of Shikoku")

I watch it from a ship

A small watching the tide ship "whirling current steamship"About 5-minute walk

Large-scale watching the tide ship "Naruto sightseeing steamship" (Uzushio-kanchosen)It is about 5 minutes by car

Other tourist information

About restaurants and cafes

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Can you use only a restaurant and a cafe?

You cannot use only a restaurant cafe (Museum Admissions Fee is necessary).

()()()()()()

Can I reserve a restaurant and the cafe?

The restaurant and the cafe do not accept reservations.

Click here if you would like to make a group meal reservation.

What kind of menu is there?

As I publish a menu list in each page, please see it.

Restaurant garden on the 1st floor

the 2nd-floor Café de Giverny under the ground

The 3rd-floor Café Vincent under the ground

Do you get the allergenic information of the offer menu?

As you publish the allergenic information (8 items of specific raw materials to appoint in laws and ordinances) of each store menu in the menu table, please confirm it. ※There is not the preparation for allergy-response menu.

Restaurant garden on the 1st floor　

the 2nd-floor Café de Giverny under the ground　

The 3rd-floor Café Vincent under the ground

Can I make cashless payments at restaurants and cafes?

Available place

Restaurant garden on the 1st floor

the 2nd-floor Café de Giverny under the ground

The 3rd-floor Café Vincent under the ground

Available card

VISA, JCB, MASTER, American Express, Diners Club, China UnionPay, DISCOVER

Electronic money that can be used
Transportation IC
WAON
QUICPay
iD

The available QR cord settlement

PayPay
Rakuten Pay (Rpay)
d-pay
auPAY
MelPay
Japan Post Pay
Alipay
WeChat Pay

Is the carry-on of the baby food possible in a restaurant and a cafe?

When you order a restaurant cafe offer menu, you can bring it in.

About the museum shop

Open all

Can you use only a museum shop?

I cannot use only a museum shop (Museum Admissions Fee is necessary).

In addition, I perform a mail order (I remove some products) in the museum shop.

The business hours of the museum shop?

It is from 10:00 to 17:00.

Can you purchase the product which does not appear in the homepage by a mail order?

Except some products, you can purchase it. When you know a brand name, send a mail from the page of the museum shop. When a brand name is unclear, please refer on the telephone.

I want to purchase products by a mail order, does it cost the postage?

Yes, it takes postage together with an area of the destination. In the case of cool delivery service, it takes a rate separately.

For more details, it is this

Is there the table of the product "original mini-Sue board?"

Yes, there is it.

For more details, it is this

With product "original mini-Sue board", can you purchase the Sue board of the design that a table does not have?

As it is custom-ordered, the date until a rate and the completion is different from the normal thing.
In addition, depending on a design, there is the thing which I cannot produce.

Can you wrap products?

I wrap it and do not cope, but can hand the bag (free) for the souvenir.

Is the bag for the souvenir charged?

Free.

Can I make cashless payments at the museum shop?

Available card

VISA, JCB, MASTER, American Express, Diners Club, China UnionPay, DISCOVER

Electronic money that can be used
Transportation IC
WAON
QUICPay
iD

The available QR cord settlement

PayPay
Rakuten Pay (Rpay)
d-pay
auPAY
MelPay
Japan Post Pay
Alipay
WeChat Pay